The Process
From booking to badge — here's exactly what to expect when you commission a Mystery Family audit.
Select the audit level that suits your venue and goals. Options include:
Our pre-selected families visit your venue as real guests — completely unannounced. Each family covers a different perspective, including diverse backgrounds, neurodiverse children, and accessibility requirements.
Families record short video clips throughout their visit — at arrival, during the experience, at food & facilities, and at departure. They also complete a structured questionnaire covering every touchpoint.
You receive a professional PDF report with clear scores, honest observations, and prioritised actionable recommendations. No jargon — just straightforward insight from real families.
Venues that meet our scoring threshold earn the Mystery Family Approved badge — a trust signal for families researching their next day out.