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See What We Do
Why It Matters
Our reports help you:
- Improve accessibility for all visitors
- Increase inclusivity across backgrounds and needs
- Reduce complaints before they reach TripAdvisor
- Boost repeat visits and family loyalty
- Earn the Mystery Family Approved accreditation
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Venues using Mystery Family reports see measurable improvements in guest satisfaction scores.
Packages
Choose the right audit for your venue
Experience Audit
On Request
10 families, full journey assessment with video footage and a detailed professional report.
- 10 diverse family visits
- Full journey — arrival to exit
- Video clips + structured questionnaire
- Professional PDF report
- Scored recommendations
Most Popular
Premium Package
On Request
Longer visits, extended video, detailed consultancy, and ongoing support to implement improvements.
- Everything in Experience Audit
- Extended visit duration
- Longer video content
- Detailed consultancy session
- Implementation support
Ongoing Checks
On Request
Quarterly or semi-annual follow-up visits to measure improvement and keep standards high.
- Regular follow-up visits
- Progress tracking report
- Quarterly or semi-annual
- Year-on-year comparison
Accreditation Badge
Annual Licence
Mystery Family Approved badge for venues that meet our scoring threshold. Renewable annually.
- Digital & print badge assets
- Listed in our directory
- Annual renewal review
- Marketing support materials